--- title: Log Autopilot emails in your CRM description: Here's how to log emails sent from your Autopilot campaigns directly into your CRM* --- [Skip to content](https://help.leadinfo.com/migration/en/log-autopilot-emails-in-your-crm#main-content) - [English](https://help.leadinfo.com/migration/en/log-autopilot-emails-in-your-crm) - [Dutch](https://help.leadinfo.com/migration/nl/log-autopilot-emails-in-je-crm) English Show submenu for translations [![Leadinfo_logo_RGB_Witte_tekst-3.png\]](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-3.png?width=135&height=28&name=Leadinfo_logo_RGB_Witte_tekst-3.png)](https://www.help.leadinfo.com/) Open main navigation Close main navigation - - [English](https://help.leadinfo.com/migration/en/log-autopilot-emails-in-your-crm) - [Dutch](https://help.leadinfo.com/migration/nl/log-autopilot-emails-in-je-crm) English Show submenu for translations Hi 👋 How can we help? - There are no suggestions because the search field is empty. 1. 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If these records don't exist, they will be created automatically. **\* Please note:** - Emails larger than 2MB will not be logged to most CRM systems. - This functionality may not be available if your CRM does not support BCC logging. ### How to add a BCC address in Autopilot You can add a BCC address for each campaign, but note that this is not managed as a general setting and must be added every time. - In your Autopilot account, select the campaign you want to log. - At the top, click on **Settings**. - Scroll down to **Add extra BCC recipients**. - Enter your CRM BCC address and hit **Enter**. - Save the campaign. ![](https://help.leadinfo.com/hs-fs/hubfs/Screenshot%202024-11-22%20at%2013-36-33-png.png?width=688&height=131&name=Screenshot%202024-11-22%20at%2013-36-33-png.png) ### Requirements to Log Emails into Your CRM To log emails into your CRM, ensure your email meets the following criteria: **Sender's Email Address** - Must be a user in your CRM account. - Can be one of your connected personal emails. - Can be an alias in your email client. **Recipient's Email Address** - Must not be listed in a "Never Log" list. - Must not have been previously permanently deleted. **GDPR Compliance** - If GDPR privacy settings are enabled in your CRM, you must have a legal basis to communicate with the email recipients. ### Where to find your BCC address Below are the guidelines on how to retrieve your BCC address in the most common CRM systems. #### HubSpot - In your HubSpot account, click the settings **settings icon** in the top navigation bar. - In the left sidebar menu, navigate to **Objects** > **Activities**. - Click the **Email Logging **tab. - To the right of the *BCC Address *field, click **Copy**. ![copy-outgoing-bcc-address](https://knowledge.hubspot.com/hs-fs/hubfs/Imported%20sitepage%20images/copy-outgoing-bcc-address.png?width=600&name=copy-outgoing-bcc-address.png) #### Salesforce - Log in to Salesforce. - Find your username in the top right corner, and select *My Settings* from the dropdown. - Expand *Email* underneath *My Settings* and select *My Email to Salesforce*. - Select which records you wish to associate emails to and click *Save*. - Copy the email address that appears for your Email to Salesforce address.  ![](https://usw1.frontkb-cdn.com/attachments/11/1/6df1b522-051f-4714-bb1d-e80b5a1c9089.png) #### Pipedrive With Pipedrive's **Smart Bcc** function, you can forward emails into your Pipedrive inbox.  To use your Smart Bcc, go to **Settings > Email sync > Smart Bcc **and click **”copy“** next to your address. ![](https://kb-cms.pipedriveassets.com/BCC%201.jpg)   [![Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM.png?width=200&height=41&name=Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM.png "Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM")](http://leadinfo.com) Resources for Winners [Terms & Conditions](https://www.leadinfo.com/en/eula/)                                                                                                                   [Privacy Policy](https://www.leadinfo.com/en/legal/privacy/)