FAQ: Why can't I see all tabs in the top menu?
You log in, look for the Export tab, and it's not there. Don't worry: your data and features are still available. The menu is adapting to your screen.
Why does this happen?
The Leadinfo portal is designed for screens at least 1280 pixels wide. When there isn't enough space, the top menu switches to a compact view and hides some tabs. This happens when:
- you use a small laptop screen or tablet
- your browser window isn't maximised
- your browser zoom is above 100% (e.g. 110% or 125%)
How do I fix it?
- Reset your browser zoom. Press Ctrl + 0 (Windows) or Cmd + 0 (Mac) to return to 100%.
- Zoom out if needed. Press Ctrl + minus (-) (Windows) or Cmd + minus (-) (Mac). On Windows, you can also hold Ctrl and scroll down with your mouse wheel.
- Maximise your browser window, or switch to a larger screen.
- Use an up-to-date browser. We recommend the latest version of Google Chrome.
Recommended setup
| Setting | Recommendation |
|---|---|
| Screen width | 1280 pixels or wider |
| Browser zoom | 100% |
| Browser | Latest version of Google Chrome |
Still can't see the menu?
Contact our Customer Success team via support@leadinfo.com. Include a screenshot of your screen and the browser you're using, so we can help you faster.