Using Autopilot to follow up with your leads? Then you might occasionally receive an out of office reply in response to your email. No worries, Autopilot will automatically detect this and pause the contact in the campaign right away.
Why is the contact paused?
When a lead is temporarily unavailable, there’s no point in continuing follow-up actions. That’s why Autopilot automatically pauses the contact as soon as an out of office reply is received.
How to find paused contacts
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Head to your Autopilot ''To review'' overview.
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Use the filter “Is paused”.
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You’ll now see all contacts that have been temporarily paused, including those with an out of office reply.
What can you see in the contact view?
When you click on a paused contact, go to the ‘Activities’ tab to view:
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The reason for pausing (e.g. out of office reply received).
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The date the message came in.
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The expected return date (if mentioned in the out of office reply).
What actions can you take?
You have full control over what to do with these contacts. Here are a few options:
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Re-add the lead to the campaign once they’re back.
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Schedule a follow-up for later, if the out of office period is longer.
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Leave the contact paused until you're ready to take action.
For example: if someone’s returning tomorrow, you can easily resume the campaign from that date.
Got questions or want to discuss the best approach? Our support team is happy to help! 💬