--- title: FAQ | Help Centre description: Answers to the most frequently asked questions --- [Skip to content](https://help.leadinfo.com/en/faq#main-content) - [English](https://help.leadinfo.com/en/faq) - [Dutch](https://help.leadinfo.com/nl/faq) - [German](https://help.leadinfo.com/de/faq) English Show submenu for translations [![Leadinfo\_logo\_RGB\_Witte\_tekst-3.png\]](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-3.png?width=135&height=28&name=Leadinfo_logo_RGB_Witte_tekst-3.png)](https://help.leadinfo.com/) Open main navigation Close main navigation - - [English](https://help.leadinfo.com/en/faq) - [Dutch](https://help.leadinfo.com/nl/faq) - [German](https://help.leadinfo.com/de/faq) English Show submenu for translations Hi 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.leadinfo.com/en) 2. [FAQ](https://help.leadinfo.com/en/faq) # FAQ Answers to the most frequently asked questions - [How do I remove a tag in the inbox?](https://help.leadinfo.com/en/how-do-i-remove-a-tag-in-the-inbox) - [Can I send the visited pages to my CRM?](https://help.leadinfo.com/en/can-i-send-the-visited-pages-to-my-crm) ## General - [What is the difference between Contact Import and Bulk Tagging?](https://help.leadinfo.com/en/what-is-the-difference-between-contact-import-and-bulk-tagging) - [What is the difference between Lead score and Audience Match?](https://help.leadinfo.com/en/what-is-the-difference-between-leadscore-and-audience-match) - [How do I edit my user details?](https://help.leadinfo.com/en/how-do-i-edit-my-user-details) - [How to use Query Parameters](https://help.leadinfo.com/en/how-to-use-query-parameters) - [The difference between rules and groups](https://help.leadinfo.com/en/the-difference-between-rules-and-groups) - [What is the difference between Leadinfo and Google Analytics?](https://help.leadinfo.com/en/what-is-the-difference-between-leadinfo-google-analytics) - [How to Exclude Leadinfo from your Home Page](https://help.leadinfo.com/en/how-to-exclude-leadinfo-from-your-home-page) - [I'm missing a functionality or integration, can you add it?](https://help.leadinfo.com/en/im-missing-a-functionality-or-integration-can-you-add-it) - [A lead is linked to the incorrect company, can I change it?](https://help.leadinfo.com/en/a-lead-is-linked-to-the-incorrect-company-can-i-change-it) - [Is there a public API available from Leadinfo?](https://help.leadinfo.com/en/is-there-a-public-api-available-from-leadinfo) - [How can I track a button click or pop-up within Leadinfo](https://help.leadinfo.com/en/how-can-i-track-a-button-click-or-pop-up-within-leadinfo) - [What is a unique lead?](https://help.leadinfo.com/en/what-is-a-unique-lead) - [I'm not receiving any Leadinfo Emails for my report or export](https://help.leadinfo.com/en/im-not-receiving-any-leadinfo-emails) - [The Impact of Google's IP protection on Leadinfo](https://help.leadinfo.com/en/navigating-privacy-with-ip-protection-with-leadinfo) - [Is it possible to remove one of my websites in my account?](https://help.leadinfo.com/en/is-it-possible-to-remove-one-of-my-websites-in-my-account) - [Why are companies not receiving the right tags?](https://help.leadinfo.com/en/why-are-companies-not-receiving-the-right-tags) See less ▼ ## Portal - [FAQ: Can I track website visitors from AI referrals?](https://help.leadinfo.com/en/faq-can-i-track-website-visitors-from-ai) - [FAQ: How to Bulk Add Zip Codes](https://help.leadinfo.com/en/faq-how-to-bulk-add-zip-codes) - [FAQ: Screen recording](https://help.leadinfo.com/en/faq-screen-recording) - [FAQ: How can I view my Meta Ads traffic?](https://help.leadinfo.com/en/faq-how-can-i-view-my-meta-ads-traffic) - [Moving from triggers to segments](https://help.leadinfo.com/en/moving-from-triggers-to-segments) - [What is the lead score?](https://help.leadinfo.com/en/what-is-the-lead-score) - [FAQ: Export function](https://help.leadinfo.com/en/the-frequently-asked-questions-on-our-export-functionality) - [FAQ: Leadinfo Gmail E-mail Tracker](https://help.leadinfo.com/en/leadinfo-email-tracking) - [FAQ: Leadinfo Dashboard](https://help.leadinfo.com/en/the-frequently-asked-questions-on-the-dashboard) - [How to turn on Screenrecording](https://help.leadinfo.com/en/how-to-turn-on-screenrecording) - [Pushing leads via a trigger to your CRM system](https://help.leadinfo.com/en/pushing-leads-via-a-trigger-to-your-crm) - [How does the email verification work?](https://help.leadinfo.com/en/how-does-the-email-verification-work) - [Why am I no longer receiving emails from Leadinfo?](https://help.leadinfo.com/en/why-am-i-no-longer-receiving-emails-from-leadinfo) - [Why does Leadinfo show less website visitors?”](https://help.leadinfo.com/en/why-does-leadinfo-show-less-website-visitors) - [The website which Leadinfo is tracking is renewed, what to do?](https://help.leadinfo.com/en/the-website-which-leadinfo-is-tracking-is-renewed-what-to-do) - [Why does the tracker not verify?](https://help.leadinfo.com/en/why-does-the-tracker-not-verify) - [My integration keeps synchronising](https://help.leadinfo.com/en/my-integration-keeps-synchronising) - [Why do I see companies in my report or dashboard which are not in my inbox?](https://help.leadinfo.com/en/why-do-i-see-companies-in-my-report-or-dashboard-which-are-not-in-my-inbox) - [Why are my campaign visitors not fully recognised?](https://help.leadinfo.com/en/why-are-my-campaign-visitors-not-fully-recognised) See less ▼ ## Recognition - [Google Consent Mode and Leadinfo](https://help.leadinfo.com/en/google-consent-mode-and-leadinfo) - [How can I opt out from recognition?](https://help.leadinfo.com/en/how-can-i-opt-out-from-recognition) - [Can I identify the person that visit my website?](https://help.leadinfo.com/en/can-i-identify-the-person-that-visit-my-website) - [Can I use Leadinfo to identify international website visitors?](https://help.leadinfo.com/en/can-i-use-leadinfo-to-identify-international-website-visitors) - [How does Leadinfo identify visitors on my website?](https://help.leadinfo.com/en/how-can-leadinfo-identify-visitors-on-my-website) - [Does Leadinfo recognise mobile traffic?](https://help.leadinfo.com/en/does-leadinfo-recognise-mobile-traffic) - [Does Leadinfo identify all visitors on my website?](https://help.leadinfo.com/en/can-leadinfo-identify-all-visitors-on-my-website) - [Can I exclude specific companies from recognition?](https://help.leadinfo.com/en/can-i-exclude-specific-companies-from-recognition) - [How Leadinfo detects and filters bot traffic](https://help.leadinfo.com/en/how-leadinfo-detects-and-filters-bot-traffic) - [How does Leadinfo recognise AI agent visits?](https://help.leadinfo.com/en/how-does-leadinfo-recognise-ai-agent-visits) See less ▼ ## Integrations - [How do I remove my Microsoft Teams integration?](https://help.leadinfo.com/en/how-do-i-remove-my-microsoft-teams-integration) - [Why does my Google Ads show a ''no data'' notification?](https://help.leadinfo.com/en/why-does-my-google-ads-show-a-no-data-notification) ## Invoices - [Is Leadinfo terminable on a monthly basis?](https://help.leadinfo.com/en/is-leadinfo-terminable-on-a-monthly-basis) - [What are the prices?](https://help.leadinfo.com/en/what-are-the-costs) - [How can I change my invoice details?](https://help.leadinfo.com/en/how-can-i-change-my-invoice-details) ## Cookie consent solutions - [What cookies are created by Leadinfo?](https://help.leadinfo.com/en/what-cookies-are-created-by-leadinfo) - [Leadinfo and Usercentrics Smart Data Protector (SDP)](https://help.leadinfo.com/en/leadinfo-and-usercentrics-smart-data-protector-sdp) - [How to set up Leadinfo in Usercentrics](https://help.leadinfo.com/en/how-to-set-up-leadinfo-in-usercentrics) ## Leadbot - [FAQ - Requests for WhatsApp Leadbot do not arrive in WhatsApp, but they do appear in the Leadbot submission overview, how is that possible?](https://help.leadinfo.com/en/faq-request-for-whatsapp-do-not-arive-in-whatsapp) - [Why is my leadbot not showing?](https://help.leadinfo.com/en/why-is-my-leadbot-not-showing) ## Autopilot - [Autopilot contact enrollment in multiple campaigns](https://help.leadinfo.com/en/autopilot-contact-enrollment-in-multiple-campaigns) - [FAQ: Why Is my Autopilot campaign not running as expected](https://help.leadinfo.com/en/faq-why-is-my-autopilot-campaign-not-running-as-expected) ## Persona Insights - [FAQ: Persona Insights](https://help.leadinfo.com/en/faq-persona-insights-0) - [FAQ: Form tracking](https://help.leadinfo.com/en/faq-form-tracking) - [Installing Leadinfo](https://help.leadinfo.com/en/installing-leadinfo#main-content) - [Starting your trial period at Leadinfo](https://help.leadinfo.com/en/installing-leadinfo#starting-your-trial-period-at-leadinfo) - [Add Leadinfo to your privacy statement](https://help.leadinfo.com/en/installing-leadinfo#add-leadinfo-to-your-privacy-statement) - [Leadinfo Tracking Code](https://help.leadinfo.com/en/installing-leadinfo#leadinfo-tracking-code) - [Ways to install Leadinfo](https://help.leadinfo.com/en/installing-leadinfo#ways-to-install-leadinfo) - [Starting with Leadinfo](https://help.leadinfo.com/en/starting-with-leadinfo#main-content) - [Step 1: Give your colleagues access](https://help.leadinfo.com/en/starting-with-leadinfo#step-1-give-your-colleagues-access) - [Step 2: Organize your inbox](https://help.leadinfo.com/en/starting-with-leadinfo#step-2-organize-your-inbox) - [Step 3: Keep your inbox tidy by hiding certain companies](https://help.leadinfo.com/en/starting-with-leadinfo#step-3-keep-your-inbox-tidy-by-hiding-certain-companies) - [Step 4: Set up your email reports](https://help.leadinfo.com/en/starting-with-leadinfo#step-4-set-up-your-email-reports) - [Step 5: Set up your functions and integrations](https://help.leadinfo.com/en/starting-with-leadinfo#step-5-set-up-your-functions-and-integrations) - [Step 6: Secure Leadinfo with Two-Factor Authentication](https://help.leadinfo.com/en/starting-with-leadinfo#step-6-secure-leadinfo-with-two-factor-authentication) - [Leadinfo Inbox](https://help.leadinfo.com/en/leadinfo-inbox#main-content) - [Tags](https://help.leadinfo.com/en/leadinfo-inbox#tags) - [Segments](https://help.leadinfo.com/en/leadinfo-inbox#segments) - [Company information](https://help.leadinfo.com/en/leadinfo-inbox#company-information) - [Leadinfo Automation](https://help.leadinfo.com/en/leadinfo-automation#main-content) - [Triggers](https://help.leadinfo.com/en/leadinfo-automation#triggers) - [Reports](https://help.leadinfo.com/en/leadinfo-automation#reports) - [Liquid content](https://help.leadinfo.com/en/leadinfo-automation#liquid-content) - [Persona](https://help.leadinfo.com/en/leadinfo-automation#persona) - [SFTP](https://help.leadinfo.com/en/leadinfo-automation#sftp) - [Integrations](https://help.leadinfo.com/en/integrations#main-content) - [General](https://help.leadinfo.com/en/integrations#general) - [Most used CRM integrations](https://help.leadinfo.com/en/integrations#most-used-crm-integrations) - [CRM integrations](https://help.leadinfo.com/en/integrations#crm-integrations) - [Communication](https://help.leadinfo.com/en/integrations#communication) - [Google](https://help.leadinfo.com/en/integrations#google) - [Ads](https://help.leadinfo.com/en/integrations#ads) - [Automation](https://help.leadinfo.com/en/integrations#automation) - [Analytics](https://help.leadinfo.com/en/integrations#analytics) - [Leadinfo Autopilot](https://help.leadinfo.com/en/leadinfo-autopilot#main-content) - [General](https://help.leadinfo.com/en/leadinfo-autopilot#general) - [Campaigns](https://help.leadinfo.com/en/leadinfo-autopilot#campaigns) - [Contacts](https://help.leadinfo.com/en/leadinfo-autopilot#contacts) - [LinkedIn & Email Account information](https://help.leadinfo.com/en/leadinfo-autopilot#linkedin-email-account-information) - [Leadinfo Leadbot](https://help.leadinfo.com/en/leadinfo-leadbot#main-content) - [Building a Leadbot](https://help.leadinfo.com/en/leadinfo-leadbot#building-a-leadbot) - [Editing a Leadbot](https://help.leadinfo.com/en/leadinfo-leadbot#editing-a-leadbot) - [Leadbot integrations](https://help.leadinfo.com/en/leadinfo-leadbot#leadbot-integrations) - [Leadbot Analytics](https://help.leadinfo.com/en/leadinfo-leadbot#leadbot-analytics) - [Leadbot Forms](https://help.leadinfo.com/en/leadinfo-leadbot#leadbot-forms) - [WhatsApp Business](https://help.leadinfo.com/en/leadinfo-leadbot#whatsapp-business) - [Leadbot submissions](https://help.leadinfo.com/en/leadinfo-leadbot#leadbot-submissions) - [Lead Gen Form](https://help.leadinfo.com/en/leadinfo-leadbot#lead-gen-form) - [Leadinfo Analyses](https://help.leadinfo.com/en/leadinfo-analyses#main-content) - [Dashboard](https://help.leadinfo.com/en/leadinfo-analyses#dashboard) - [Export](https://help.leadinfo.com/en/leadinfo-analyses#export) - [Tutorials and webinars](https://help.leadinfo.com/en/tutorials-and-webinars#main-content) - [Webinars](https://help.leadinfo.com/en/tutorials-and-webinars#webinars) - [GDPR](https://help.leadinfo.com/en/gdpr) - [Account](https://help.leadinfo.com/en/account) - [Best practices](https://help.leadinfo.com/en/best-practices#main-content) - [Triggers](https://help.leadinfo.com/en/best-practices#triggers) - [Follow-up](https://help.leadinfo.com/en/best-practices#follow-up) - [Integrations](https://help.leadinfo.com/en/best-practices#integrations) - [Segments](https://help.leadinfo.com/en/best-practices#segments) - [Persona Insights](https://help.leadinfo.com/en/persona-insights#main-content) - [Persona Insights](https://help.leadinfo.com/en/persona-insights#persona-insights) - [Form Tracking](https://help.leadinfo.com/en/persona-insights#form-tracking) - [Email Campaign Tracking](https://help.leadinfo.com/en/persona-insights#email-campaign-tracking) - [FAQ](https://help.leadinfo.com/en/faq#main-content) - [General](https://help.leadinfo.com/en/faq#general) - [Portal](https://help.leadinfo.com/en/faq#portal) - [Recognition](https://help.leadinfo.com/en/faq#recognition) - [Integrations](https://help.leadinfo.com/en/faq#integrations) - [Invoices](https://help.leadinfo.com/en/faq#invoices) - [Cookie consent solutions](https://help.leadinfo.com/en/faq#cookie-consent-solutions) - [Leadbot](https://help.leadinfo.com/en/faq#leadbot) - [Autopilot](https://help.leadinfo.com/en/faq#autopilot) - [Persona Insights](https://help.leadinfo.com/en/faq#persona-insights) - [Troubleshooting](https://help.leadinfo.com/en/troubleshooting#main-content) - [General](https://help.leadinfo.com/en/troubleshooting#general) - [Integrations](https://help.leadinfo.com/en/troubleshooting#integrations) - [Installation](https://help.leadinfo.com/en/troubleshooting#installation) - [How does Leadinfo work?](https://help.leadinfo.com/en/how-does-leadinfo-work) [![Leadinfo\_logo\_RGB\_Witte\_tekst-May-13-2023-10-03-08-9010-AM](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM.png?width=200&height=41&name=Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM.png "Leadinfo_logo_RGB_Witte_tekst-May-13-2023-10-03-08-9010-AM")](http://leadinfo.com) Resources for Winners [Terms & Conditions](https://www.leadinfo.com/en/eula/)                                                                                                                   [Privacy Policy](https://www.leadinfo.com/en/legal/privacy/)