A Livechat integration is available with Tawk.to. Through this integration, you can use Tawk.to Livechat for free with your Leadinfo account. This allows you to offer Live Chat as a contact option to your website visitors in addition to WhatsApp, E-mail, Telephone and Video call.
Follow the steps below to connect Tawk.to with your lead bot:
👉 Step 1 - Create a tawk.to account
👉 Step 2 - Copy the Chat link from tawk.to
👉 Step 3 - Connect tawk.to with your Leadinfo Leadbot
👉 Step 4 - Remove tawk.to script (optional)
💡 Tipps
Step 1 - Create a tawk.to account
1. Go to https://www.tawk.to
2. Click at the top right, 'Sign Up Free'.
3. Fill in all your details and activate your account via the E-Mail you received.
(💡 You can possibly also download the Tawk.to app to receive the chats on your phone)
Next steps to register:
Fill in the requested information after registering
1. Enter your desired language
2. Fill in your property details, for example:
Website name: Leadinfo
Your own website URL: https://www.leadinfo.com/
Widget name: Leadinfo - Tawk Livechat
3. Invite your team members
Invite your colleagues and set their access level
4: DO NOT install widget code!
You can skip this step if you use Leadinfo, this is explained in more detail in the next step.
Step 2 - Copy the Chat link from tawk.to
1. In your Tawk.to account, go to 'settings'
2. Click on 'Chat widget'
3. Copy the 'Direct Chat Link'
Step 3 - Connect tawk.to with your Leadinfo Leadbot
1. Go to Leadbots in your Leadinfo account
2. Click on the lead bot where you want to activate Livechat
3. Add the 'Live Chat' button to the lead bot via add reply
4. Paste the 'Direct Chat Link' link you got from tawk.to here.
5. Click on 'Save'
Step 4 - Remove tawk.to script from your website (only if you were already using tawk.to)
If you were already using the tawk.to solution on your website, it is important to remove it and only add it to your website via the Leadinfo leadbot. So delete the tawk.to script on your website or when using the plugin, delete it.
See here the manual for placing the tawk.to widget, so you can also remove the widget.
Tips
- Download the Tawk.to app for Apple or Android, so that you receive the chats on your phone.
- Remove "here we are" notification or edit live chat widget from Tawk.to, see below:
When creating an account at Tawk.to you will automatically receive the message "We are here" prominently above your chat widget. If you want to remove this, you can follow the steps below:
Step 1
Go to "Administration" in the Tawk.to dashboard (gear logo at the top). Then press chat widget and go to widget design. Press advanced here.
Step 2
You will then end up on the page below. Here, disable the “Attention Grabber” and the notification will be removed. You can also adjust the design and position of the widget here to your own wishes.
