--- title: "Troubleshooting: Installation via WordPress" description: Follow the steps in this help article to troubleshoot your installation through WordPress. --- [Skip to content](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress#main-content) - [English](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress) - [Dutch](https://help.leadinfo.com/nl/problemen-oplossen-installatie-via-wordpress) - [German](https://help.leadinfo.com/de/troubleshooting-installation-via-wordpress) English Show submenu for translations [![Leadinfo\_logo\_RGB\_Witte\_tekst-3.png\]](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-3.png?width=135&height=28&name=Leadinfo_logo_RGB_Witte_tekst-3.png)](https://help.leadinfo.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress) - [Dutch](https://help.leadinfo.com/nl/problemen-oplossen-installatie-via-wordpress) - [German](https://help.leadinfo.com/de/troubleshooting-installation-via-wordpress) English Show submenu for translations Hi 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.leadinfo.com/en?hsLang=en) 2. [Getting Started](https://help.leadinfo.com/en/getting-started?hsLang=en) 3. [Check your installation](https://help.leadinfo.com/en/getting-started?hsLang=en#check-your-installation) # Troubleshooting: Installation via WordPress ## Follow the steps in this help article to troubleshoot your installation through WordPress. Our WordPress plugin allows you to install the tracker within just a few clicks. Simply follow the steps in [this help article](https://help.leadinfo.com/en/how-do-i-install-the-leadinfo-tracking-code-on-my-wordpress-site?hsLang=en) to get started.   Have you followed all the steps and is the tracker not working? Follow the steps in this help article to troubleshoot your installation.    #### 1. Activate the plugin It may seem obvious. But always double-check if the plug-in is active. In the plug-in overview of WordPress you can easily click on "**Activate**" to activate the Leadinfo plug-in.    ![](https://help.leadinfo.com/hubfs/Group%20701-png.png)   #### 2. Correctly copy the Site-ID   Within the settings of your plug-in you need to copy your unique site-ID correctly.  A few things to pay attention to: - Only copy the unique "LI-code". - Do not add any spaces or extra characters ![](https://help.leadinfo.com/hubfs/Group%20702-png.png)   #### 3. Clear your website cache   Your website can still show cached content which doesn't show the changes you made. Normally, your cache will be cleared after you make changes. It can however happen, that the cache doesn't realise that the changes have been made. Resulting in loading the old version of your website.    [This website](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/#clear-wordpress-caching-plugin) explains how to clear your WordPress Cache for different plug-ins. - [Getting Started](https://help.leadinfo.com/en/getting-started?hsLang=en#main-content) - [How Leadinfo works](https://help.leadinfo.com/en/getting-started?hsLang=en#how-leadinfo-works) - [Quick Start Guide](https://help.leadinfo.com/en/getting-started?hsLang=en#quick-start-guide) - [Privacy Statement & Cookie Banner](https://help.leadinfo.com/en/getting-started?hsLang=en#privacy-statement-cookie-banner) - [Check your installation](https://help.leadinfo.com/en/getting-started?hsLang=en#check-your-installation) - [Your first steps](https://help.leadinfo.com/en/getting-started?hsLang=en#your-first-steps) - [See Who’s Visiting](https://help.leadinfo.com/en/see-whos-visiting?hsLang=en#main-content) - [How company recognition works](https://help.leadinfo.com/en/see-whos-visiting?hsLang=en#how-company-recognition-works) - [Your Inbox & Company Profiles](https://help.leadinfo.com/en/see-whos-visiting?hsLang=en#your-inbox-company-profiles) - [Tags & Segments](https://help.leadinfo.com/en/see-whos-visiting?hsLang=en#tags-segments) - [Dashboard, Reports & Exports](https://help.leadinfo.com/en/see-whos-visiting?hsLang=en#dashboard-reports-exports) - [Sales & Follow Up](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#main-content) - [Follow-up Best Practices](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#follow-up-best-practices) - [Find the Right Contacts](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#find-the-right-contacts) - [Get Started with Autopilot](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#get-started-with-autopilot) - [Autopilot Campaigns](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#autopilot-campaigns) - [Manage your Autopilot Leads](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#manage-your-autopilot-leads) - [Email Tracking](https://help.leadinfo.com/en/sales-follow-up?hsLang=en#email-tracking) - [Grow with Marketing](https://help.leadinfo.com/en/grow-with-marketing?hsLang=en#main-content) - [Measure your Campaigns](https://help.leadinfo.com/en/grow-with-marketing?hsLang=en#measure-your-campaigns) - [Analytics & Google Ads](https://help.leadinfo.com/en/grow-with-marketing?hsLang=en#analytics-google-ads) - [Persona Insights](https://help.leadinfo.com/en/grow-with-marketing?hsLang=en#persona-insights) - [Target the Right Companies](https://help.leadinfo.com/en/grow-with-marketing?hsLang=en#target-the-right-companies) - [CRM Integrations](https://help.leadinfo.com/en/crm-integrations?hsLang=en#main-content) - [Connect your CRM](https://help.leadinfo.com/en/crm-integrations?hsLang=en#connect-your-crm) - [Most Used CRM Integrations](https://help.leadinfo.com/en/crm-integrations?hsLang=en#most-used-crm-integrations) - [All Other CRMs](https://help.leadinfo.com/en/crm-integrations?hsLang=en#all-other-crms) - [Use Your CRM Data in Leadinfo](https://help.leadinfo.com/en/crm-integrations?hsLang=en#use-your-crm-data-in-leadinfo) - [Troubleshooting CRM Integrations](https://help.leadinfo.com/en/crm-integrations?hsLang=en#troubleshooting-crm-integrations) - [Automate Your Workflow](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#main-content) - [Triggers](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#triggers) - [Notifications in Your Team Tools](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#notifications-in-your-team-tools) - [Zapier, Make & n8n](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#zapier-make-n8n) - [Website Personalisation](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#website-personalisation) - [API & Data Access](https://help.leadinfo.com/en/automate-your-workflow?hsLang=en#api-data-access) - [Capture Leads with Leadbot](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#main-content) - [Getting Started with the Leadbot](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#getting-started-with-the-leadbot) - [Building a Leadbot](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#building-a-leadbot) - [Customise Your Leadbot](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#customise-your-leadbot) - [Forms & LeadGen Form](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#forms-leadgen-form) - [WhatsApp Business](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#whatsapp-business) - [Submissions & Notifications](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#submissions-notifications) - [Leadbot integrations](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#leadbot-integrations) - [Leadbot Analytics](https://help.leadinfo.com/en/capture-leads-with-leadbot?hsLang=en#leadbot-analytics) - [Manage Your Leadinfo Account](https://help.leadinfo.com/en/manage-your-leadinfo-account?hsLang=en#main-content) - [Users & Access](https://help.leadinfo.com/en/manage-your-leadinfo-account?hsLang=en#users-access) - [Subscription & Billing](https://help.leadinfo.com/en/manage-your-leadinfo-account?hsLang=en#subscription-billing) - [Websites & Tracking Settings](https://help.leadinfo.com/en/manage-your-leadinfo-account?hsLang=en#websites-tracking-settings) - [Emails & Notifications](https://help.leadinfo.com/en/manage-your-leadinfo-account?hsLang=en#emails-notifications) - [GDPR & Compliance](https://help.leadinfo.com/en/gdpr-compliance?hsLang=en#main-content) - [Leadinfo & GDPR](https://help.leadinfo.com/en/gdpr-compliance?hsLang=en#leadinfo-gdpr) - [Cookies & Consent](https://help.leadinfo.com/en/gdpr-compliance?hsLang=en#cookies-consent) - [Opt Out & Exclusions](https://help.leadinfo.com/en/gdpr-compliance?hsLang=en#opt-out-exclusions) - [Email Tracking & Outreach](https://help.leadinfo.com/en/gdpr-compliance?hsLang=en#email-tracking-outreach) - [Tips & Support](https://help.leadinfo.com/en/tips-support?hsLang=en#main-content) - [Webinars & Academy](https://help.leadinfo.com/en/tips-support?hsLang=en#webinars-academy) - 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