--- title: "Troubleshooting: Installation via WordPress" description: Follow the steps in this help article to troubleshoot your installation through WordPress. --- [Skip to content](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress#main-content) - [English](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress) - [Dutch](https://help.leadinfo.com/nl/problemen-oplossen-installatie-via-wordpress) - [German](https://help.leadinfo.com/de/troubleshooting-installation-via-wordpress) English Show submenu for translations [![Leadinfo\_logo\_RGB\_Witte\_tekst-3.png\]](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-3.png?width=135&height=28&name=Leadinfo_logo_RGB_Witte_tekst-3.png)](https://help.leadinfo.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.leadinfo.com/en/troubleshooting-installation-via-wordpress) - [Dutch](https://help.leadinfo.com/nl/problemen-oplossen-installatie-via-wordpress) - [German](https://help.leadinfo.com/de/troubleshooting-installation-via-wordpress) English Show submenu for translations Hi 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.leadinfo.com/en?hsLang=en) 2. [Troubleshooting](https://help.leadinfo.com/en/troubleshooting?hsLang=en) 3. [Installation](https://help.leadinfo.com/en/troubleshooting?hsLang=en#installation) # Troubleshooting: Installation via WordPress ## Follow the steps in this help article to troubleshoot your installation through WordPress. Our WordPress plugin allows you to install the tracker within just a few clicks. Simply follow the steps in [this help article](https://help.leadinfo.com/en/how-do-i-install-the-leadinfo-tracking-code-on-my-wordpress-site?hsLang=en) to get started.   Have you followed all the steps and is the tracker not working? Follow the steps in this help article to troubleshoot your installation.    #### 1. Activate the plugin It may seem obvious. But always double-check if the plug-in is active. In the plug-in overview of WordPress you can easily click on "**Activate**" to activate the Leadinfo plug-in.    ![](https://help.leadinfo.com/hubfs/Group%20701-png.png)   #### 2. Correctly copy the Site-ID   Within the settings of your plug-in you need to copy your unique site-ID correctly.  A few things to pay attention to: - Only copy the unique "LI-code".  - Do not add any spaces or extra characters ![](https://help.leadinfo.com/hubfs/Group%20702-png.png)   #### 3. Clear your website cache   Your website can still show cached content which doesn't show the changes you made. Normally, your cache will be cleared after you make changes. It can however happen, that the cache doesn't realise that the changes have been made. Resulting in loading the old version of your website.    [This website](https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/#clear-wordpress-caching-plugin) explains how to clear your WordPress Cache for different plug-ins. - [Installing Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#main-content) - [Starting your trial period at Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#starting-your-trial-period-at-leadinfo) - [Add Leadinfo to your privacy statement](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#add-leadinfo-to-your-privacy-statement) - [Leadinfo Tracking Code](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#leadinfo-tracking-code) - [Ways to install Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#ways-to-install-leadinfo) - [Starting with Leadinfo](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#main-content) - [Step 1: Give your colleagues access](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-1-give-your-colleagues-access) - [Step 2: Organize your inbox](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-2-organize-your-inbox) - [Step 3: Keep your inbox tidy by hiding certain companies](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-3-keep-your-inbox-tidy-by-hiding-certain-companies) - [Step 4: Set up your email reports](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-4-set-up-your-email-reports) - [Step 5: Set up your functions and integrations](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-5-set-up-your-functions-and-integrations) - [Step 6: Secure Leadinfo with Two-Factor Authentication](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-6-secure-leadinfo-with-two-factor-authentication) - [Leadinfo Inbox](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#main-content) - [Tags](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#tags) - [Segments](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#segments) - [Company information](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#company-information) - [Leadinfo Automation](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#main-content) - [Triggers](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#triggers) - [Reports](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#reports) - [Liquid content](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#liquid-content) - [Persona](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#persona) - [SFTP](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#sftp) - [Optimise your Google Ads Strategy with Leadinfo](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#main-content) - [General](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#general) - [Most used CRM integrations](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#most-used-crm-integrations) - [CRM integrations](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#crm-integrations) - [Communication](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#communication) - [Google](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#google) - [Ads](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#ads) - [Automation](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#automation) - [Analytics](https://help.leadinfo.com/en/optimise-your-google-ads-strategy-with-leadinfo?hsLang=en#analytics) - [Leadinfo Autopilot](https://help.leadinfo.com/en/leadinfo-autopilot?hsLang=en#main-content) - [General](https://help.leadinfo.com/en/leadinfo-autopilot?hsLang=en#general) - [Campaigns](https://help.leadinfo.com/en/leadinfo-autopilot?hsLang=en#campaigns) - [Contacts](https://help.leadinfo.com/en/leadinfo-autopilot?hsLang=en#contacts) - 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[Dashboard](https://help.leadinfo.com/en/leadinfo-analyses?hsLang=en#dashboard) - [Export](https://help.leadinfo.com/en/leadinfo-analyses?hsLang=en#export) - [Tutorials and webinars](https://help.leadinfo.com/en/tutorials-and-webinars?hsLang=en#main-content) - [Webinars](https://help.leadinfo.com/en/tutorials-and-webinars?hsLang=en#webinars) - [GDPR](https://help.leadinfo.com/en/gdpr?hsLang=en) - [Account](https://help.leadinfo.com/en/account?hsLang=en) - [Best practices](https://help.leadinfo.com/en/best-practices?hsLang=en#main-content) - [Triggers](https://help.leadinfo.com/en/best-practices?hsLang=en#triggers) - [Follow-up](https://help.leadinfo.com/en/best-practices?hsLang=en#follow-up) - [Integrations](https://help.leadinfo.com/en/best-practices?hsLang=en#integrations) - [Segments](https://help.leadinfo.com/en/best-practices?hsLang=en#segments) - [Persona Insights](https://help.leadinfo.com/en/persona-insights?hsLang=en#main-content) - [Persona Insights](https://help.leadinfo.com/en/persona-insights?hsLang=en#persona-insights) - 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