--- title: Troubleshooting the Zoho integration description: Are you experiencing issues with the Zoho integration? Check out this article in which we'll discuss the most common problems and how to solve them. When you've just connected Zoho to Leadinfo it can --- [Skip to content](https://help.leadinfo.com/en/troubleshooting-the-zoho-integration#main-content) - [English](https://help.leadinfo.com/en/troubleshooting-the-zoho-integration) - [Dutch](https://help.leadinfo.com/nl/problemen-met-zoho-oplossen) - [German](https://help.leadinfo.com/de/fehlerbehebung-bei-der-zoho-integration) English Show submenu for translations [![Leadinfo\_logo\_RGB\_Witte\_tekst-3.png\]](https://help.leadinfo.com/hs-fs/hubfs/Leadinfo_logo_RGB_Witte_tekst-3.png?width=135&height=28&name=Leadinfo_logo_RGB_Witte_tekst-3.png)](https://help.leadinfo.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.leadinfo.com/en/troubleshooting-the-zoho-integration) - [Dutch](https://help.leadinfo.com/nl/problemen-met-zoho-oplossen) - [German](https://help.leadinfo.com/de/fehlerbehebung-bei-der-zoho-integration) English Show submenu for translations Hi 👋 How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.leadinfo.com/en?hsLang=en) 2. [Troubleshooting](https://help.leadinfo.com/en/troubleshooting?hsLang=en) 3. [Integrations](https://help.leadinfo.com/en/troubleshooting?hsLang=en#integrations) # Troubleshooting the Zoho integration Are you experiencing issues with the Zoho integration? Check out this article in which we'll discuss the most common problems and how to solve them. > #### I've connected the Zoho to Leadinfo, but no data is retrieved in Leadinfo When you've just connected Zoho to Leadinfo it can take a while before all data is synchronized. Depending on the amount of data, it can take a few minutes up to an hour. If the data is still not visible after a while, you'll need to check if the account you have connected has the correct permissions within Zoho. You can change these permissions by following the below steps: **Step 1:** In Zoho navigate to "**Setup**". **Step 2:** Below "**Users and Control**" select "**Security Control**". **Step 3:** Check if the account you've connected has the right profile rules. **Step 4:** To edit a profile, click on the corresponding profile **Step 5:** Scroll down to "**Zoho CRM API Access**"and enable this permission > #### I've connected the Zoho to Leadinfo, but when I create a new company from Leadinfo it does not appear in Zoho You've set up your integration, and you can connect website visitors to existing companies within Zoho. However, you cannot create new companies from Leadinfo in your Zoho account. When this happens in your account, check if you have enable the module Leads.    **Step 1:** In Zoho navigate to "**Setup**". **Step 2:** Below "**Customization**" select "**Modules and Fields**". **Step 3:** Click on "**Organize Modules**" in the top right corner **Step 4:** From the entire list you can select what modules you'd like to show or hide.    Are you still experiencing issues with your Zoho integration? Contact our support via [support@leadinfo.com](mailto:support@leadinfo.com). - [Installing Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#main-content) - [Starting your trial period at Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#starting-your-trial-period-at-leadinfo) - [Add Leadinfo to your privacy statement](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#add-leadinfo-to-your-privacy-statement) - [Leadinfo Tracking Code](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#leadinfo-tracking-code) - [Ways to install Leadinfo](https://help.leadinfo.com/en/installing-leadinfo?hsLang=en#ways-to-install-leadinfo) - [Starting with Leadinfo](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#main-content) - [Step 1: Give your colleagues access](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-1-give-your-colleagues-access) - [Step 2: Organize your inbox](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-2-organize-your-inbox) - [Step 3: Keep your inbox tidy by hiding certain companies](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-3-keep-your-inbox-tidy-by-hiding-certain-companies) - [Step 4: Set up your email reports](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-4-set-up-your-email-reports) - [Step 5: Set up your functions and integrations](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-5-set-up-your-functions-and-integrations) - [Step 6: Secure Leadinfo with Two-Factor Authentication](https://help.leadinfo.com/en/starting-with-leadinfo?hsLang=en#step-6-secure-leadinfo-with-two-factor-authentication) - [Leadinfo Inbox](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#main-content) - [Tags](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#tags) - [Segments](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#segments) - [Company information](https://help.leadinfo.com/en/leadinfo-inbox?hsLang=en#company-information) - [Leadinfo Automation](https://help.leadinfo.com/en/leadinfo-automation?hsLang=en#main-content) - 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