How do I check if the tracking code is live?

After you've installed the Leadinfo tracker it can take a while before we actually register traffic. We recommend to always wait 5 to 10 minutes before worrying if everything has been installed correctly. 

If it still appears that the tracking code is not working correctly, you can follow the steps below to check if the installation works correctly. 

How to check if the Leadinfo tracker is live on your website

Step 1: Installed manually or via a plugin? Check your website's code

If you added the tracking code directly to your website, or used a plugin (WordPress, Wix, Shopify, Squarespace, etc.), you can take a quick look at your website's code.

1. Go to your website in Chrome.
2. Right-click anywhere on the page and select “View Page Source”. You can also press Ctrl + U (Windows) or Cmd + Option + U (Mac).
3. A new tab opens showing your website's code. Press Ctrl + F (Windows) or Cmd + F (Mac) to open the search bar, and type leadinfo.
4. If a script mentioning “leadinfo” is highlighted, the code is present on your page.
   
   

Step 2: Installed via Google Tag Manager? Use its built-in Preview mode

Google Tag Manager has its own visual checking tool that shows exactly which tags are firing on your website.

1. Log into Google Tag Manager and open the container for your website.
2. Click “Preview” in the top-right corner.
3. Enter your website's URL and click “Connect”. This opens your website in a new tab, along with a Tag Assistant panel.
4. Go back to the Tag Assistant tab and look for your Leadinfo tag under “Tags Fired”.
5. Listed under “Tags Fired”? Your tracker is working correctly. Listed under “Tags Not Fired” instead? Something in your Tag Manager setup needs adjusting.

Step 3: In Chrome, go to your website and right-click on your website and select "Inspect".

Step 2: The developer console will pop up. In this console, select "Network" from the top menu bar and search for "LI-" and refresh the page.

Step 3: When the Leadinfo tracking code is live on your website, you'll see the tracking code show up in the list of scripts. 

If the tracking code does not appear in the list, you'll need to install the tracking code on your website. Here you can read more on how to install the tracking code on your website. 

Tracker installed, but still not seeing leads?

A working tracker won't always mean new visits appear right away. A few common, easy-to-check reasons:

• You've reached your monthly Lead Limit - check under Settings.
• The visiting company is being filtered out - check your hidden companies.
• Your website is blocking the tracker via a security policy - see Why is the Leadinfo tracker blocked on my website?.
• If installed via Google Tag Manager: unpublished changes, the wrong container, or a trigger set up incorrectly - see Troubleshooting: Installation via Google Tag Manager.
• Your website's cache hasn't refreshed yet - on some sites this can take longer than 10 minutes.

Still stuck after trying all of this? Contact our support team via support@leadinfo.com. Sending a screenshot of what you saw at each step above helps us help you faster.